Your privacy is important to us at Hockey Nuts
Hockey Nuts strive to protect you and your privacy. This statement outlines Hockey Nut's policy on how we manage the personal information we hold about our customers. It is Hockey Nuts policy to respect the confidentiality of information and the privacy of individuals. Hockey Nuts is honour bound by the National Privacy Principles contained in the Commonwealth Privacy Act.
We are committed to being open about how we use personal information.
Where our documents ask for personal information, we will generally state the purposes for its use and to whom it may be disclosed.
Why does Hockey Nuts collect personal information?
Our business is to understand and meet our customers' needs. To do this effectively, we need to collect certain personal information.
Our business provides a membership forum to customers. This include (but is not limited to):
How do I unsubscribe?
You can unsubscribe at any time, click here to unsubscribe
What kind of personal information do we ask for?
The type of personal information we may collect can include (but is not limited to) name, address, date of birth, contact details, club membership and competition(s) played. From time to time Hockey Nuts runs surveys on buying preferences, product choice, level of hockey proficiency and so on.
We obtain most of the information directly from our customers through sales or other forms, and from maintaining records of information provided. We may also obtain information from other sources.
We may ask for other information voluntarily from time to time (for example, through market research, surveys or special offers) to enable us to improve our service or consider the wider needs of our customers or potential customers.
How do we use this information and who may we disclose it to?
While we may send you marketing material from time to time that we think will be useful to you, we are conscious of the need to respect your privacy.
Unless you are informed otherwise, the personal information we hold is used for establishing and managing your personal choice as related to product and offerings, reviewing your ongoing needs or interests through surveys, enhancing customer service and product options and giving you ongoing information or opportunities that we believe may be relevant to you.
Personal information may be disclosed to third parties only when:
Hockey Nuts trains its employees who handle personal information to respect the confidentiality of customer information and the privacy of individuals. Hockey Nuts regards breaches of your privacy very seriously and will impose appropriate penalties, including dismissal.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
You have the right to check what personal information about you is held by us
Under the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information Hockey Nuts holds about you and to advise Hockey Nuts of any perceived inaccuracy. The Act does set out some exceptions to this.
To make a request, you will need to contact Hockey Nuts verifying your identity and specifying what information you require.
What if you have a complaint?
How to contact us
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